Cancellation & Refund Policy
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Cancellation & Refund Policy 


 

Reason 

Definition 

Amount to Refund 

Change of Mind 

A change of mind is where a customer has placed an order. Then realised that they do not need the item. 

Refund total value of order - admin fee.  

Need to Reorder 

Customer didn't include all the items that they needed and only want to be charged one admin fee. 

Complete refund once the new order is received.  

Received product and realised that you meant to order something else

Customer didn't order the correct product on the form.

Once the product is returned to our office, a refund of the product only.

Order Declined 

The OC Manager or Property Manager declined the order.  

Refund - Admin Fee 

Keyzee Delay 

We have exceeded a reasonable amount of time to fulfill an approved order. 

Complete Refund 


CS Team Cancellation actions:

  • Whole Order Cancellation:
    • Cancel the SO in Odoo
    • Cancel the SO in Woo
    • Ask for the correct refund via an Activity
    • Cancel line in the PO if required - And the related PO receipt


  • Line (product) Cancellation
    • Reduce the line to 0
    • Ask for the correct refund via an Activity
    • Cancel line in the PO if required - And the related PO receipt