Helpdesk Articles
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Helpdesk Articles

Gather here helpful information for your customers.

You can also use this article as a folder of more detailed articles.


  1. #️⃣ What does a FOB/Remote do?
  2. 🔐 Locksmith can't cut a key
  3. ↩️ Cancellation & Refund Policy
  4. 🔤 What do your listings mean?
  5. 🗝️ I have a key, how do I find my key code?
  6. 🔏 I don’t have a key, how do I find my key code?
  7. 🏢 Find Property
  8. 📄 Customer Support
    1. 📞 Customer Service Process for Inbound Calls
    2. 🏢 Cannot find order link? + List of OC Order links
    3. 📮 How to track orders via Australia Post
    4. 📫 PO types definitions
    5. 👨‍💼 Types of customers - Definitions & Explanations
    6. 📄 Helpdesk Portal
    7. 📄 Helpdesk Tickets
    8. 📄 Ticket Workflows
    9. 📄 Ticket Escalations
    10. 📄 Ticket SLAs - Response Times
    11. 📄 How to raise a Ticket
    12. 📄 Closing a Ticket
    13. 📄 Helpdesk
    14. 📄 Technical Support